Public Trust Index

  1. Confidence
    1. Broad range of acceptable trades and occupations.
    2. Ability to adapt to clients changing circumstances and activities
  2. Clear pricing structure
    1. Dual pricing
    2. Loyalty and no-claims discounts
    3. Renewals versus new business
  3. Protection
    1. Evaluation of needs
    2. Provision of appropriate cover
    3. No over-selling
  4. Clear questions
    1. Easy to use system for applications
    2. Clear statement of fact that can be reviewed and updated at any time
  5. Relationship
    1. Engagement during the policy period
    2. Help with risk assessments, method statements and other aspects of risk management. Risk management reflected in the pricing
  6. Claims
    1. Speed – Getting the client back on their feet as quickly as possible
    2. Respect – Treating the customer fairly and not suspiciously
    3. Control – Keeping the client updated and allowing them a meaningful say in how the claim is settled.

Policy documents

  1. Sample Square Pegs Business Insurance Policy (link)
  2. Sample Square Pegs Business Insurance Policy key facts (link)